The rules have changed. We are seeing a changing of norms in almost every area of society. Arguably they have been changing for the last 10 – 15 years – but Covide provided a BIG reset. Hear my tale of customer service via social media here. I\’d love your comments. Have you had a similar experience? Where do you see that the rules have changed? Shout out to American Airlines and Qantas for a job well done. Especially baggage services at ORD! #customerservice #leadership
The New Rules of Customer Service
Kim Seeling Smith
Kim Seeling Smith is an international speaker, trainer, coach, mentor and author on Career Management and Employee Retention issues. Through her company, Ignite Global, Kim helps organizations build healthy work environments and increase employee engagement and productivity in our digitally connected, globally oriented world.
Kim Seeling Smith
Kim Seeling Smith is an international speaker, trainer, coach, mentor and author on Career Management and Employee Retention issues. Through her company, Ignite Global, Kim helps organizations build healthy work environments and increase employee engagement and productivity in our digitally connected, globally oriented world.
