The New Rules of Customer Service

The rules have changed. We are seeing a changing of norms in almost every area of society. Arguably they have been changing for the last 10 – 15 years – but Covide provided a BIG reset. Hear my tale of customer service via social media here. I\’d love your comments. Have you had a similar experience? Where do you see that the rules have changed? Shout out to American Airlines and Qantas for a job well done. Especially baggage services at ORD! #customerservice #leadership