๐ง Managers are burning out faster than their teams. And itโs not just workload. Itโs pressure, ambiguity, and the slow erosion of support structures around them. This is the third post in my series unpacking the biggest post-Covid workplace trendsโand how we as leaders need to respond. According to Gallupโs latest data:โ ๏ธ Managers are more […]
Why Managers Are Burning Out First Read More ยป
๐งญ ๐ก๐ฒ๐ ๐ก๐ฒ๐๐๐น๐ฒ๐๐๐ฒ๐ฟ: ๐ง๐ต๐ฒ ๐ต ๐๐๐ฟ๐ฟ๐ฒ๐ป๐ฐ๐ถ๐ฒ๐ ๐ผ๐ณ ๐๐ต๐ผ๐ถ๐ฐ๐ฒยฎ โ ๐จ๐ฝ๐ฑ๐ฎ๐๐ฒ๐ฑ ๐ณ๐ผ๐ฟ ๐ฎ๐ฌ๐ฎ๐ฑ What really drives employee engagement and retention in 2025? Hint: Itโs not just pay. And itโs definitely not ping pong tables. Fifteen years ago, I developed a framework based on 5,000+ exit interviews that identified the real reasons people stay, thrive – or
The Never-Fail Recipe for Employee Retention in 2025 Read More ยป
In my work as a Business Futurist, I’ve been exploring a fascinating, transformative trend I call “The Rise of the Empowered Workforce.” This shift is fueled by a perfect storm: a critical global skills shortage driven by declining birthrates and amplified by rapid AI adoption, colliding head-on with an increasingly discerning (some would say picky)
The Rise of the Empowered Workforce: A New Era for Leaders and Organizations Read More ยป
The rules have changed. We are seeing a changing of norms in almost every area of society. Arguably they have been changing for the last 10 – 15 years – but Covide provided a BIG reset. Hear my tale of customer service via social media here. I\’d love your comments. Have you had a similar
The New Rules of Customer Service Read More ยป
๐ฆ๐ฎ๐๐ฒ ๐๐ต๐ฒ ๐๐ฎ๐๐ฒ – ๐๐๐๐ฒ๐ป๐๐ถ๐ผ๐ป ๐๐ฅ ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐ ๐ถ๐ป ๐๐ต๐ฒ ๐ก๐ฌ๐ ๐ฎ๐ฟ๐ฒ๐ฎ! I am heading to New York and am thrilled to be hosting an exclusive Executive Roundtable for HR business leaders titled, Workplace 2035: Crafting a Modern Talent Strategy in the Age of AI In an era when AI is revolutionizing the workforce, we
Workplace 2035: Crafting a Modern Talent Strategy in the Age of AI Read More ยป
[fusion_builder_container type=\”flex\” hundred_percent=\”no\” equal_height_columns=\”no\” hide_on_mobile=\”small-visibility,medium-visibility,large-visibility\” background_position=\”center center\” background_repeat=\”no-repeat\” fade=\”no\” background_parallax=\”none\” parallax_speed=\”0.3\” video_aspect_ratio=\”16:9\” video_loop=\”yes\” video_mute=\”yes\” border_style=\”solid\”][fusion_builder_row][fusion_builder_column type=\”1_1\” type=\”1_1\” background_position=\”left top\” border_style=\”solid\” border_position=\”all\” spacing=\”yes\” background_repeat=\”no-repeat\” margin_top=\”0px\” margin_bottom=\”0px\” animation_speed=\”0.3\” animation_direction=\”left\” hide_on_mobile=\”small-visibility,medium-visibility,large-visibility\” center_content=\”no\” last=\”no\” hover_type=\”none\” min_height=\”\” link=\”\”][fusion_text] ๐ช๐ต๐ฎ๐ ๐ถ๐ ๐๐ต๐ฒ ๐๐ผ๐ฟ๐๐ ๐ผ๐ณ๐ณ๐ถ๐ฐ๐ฒ ๐ฏ๐ฒ๐ต๐ฎ๐๐ถ๐ผ๐๐ฟ ๐๐ผ๐\’๐๐ฒ ๐ฒ๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ๐ฑ? I\’m on Today Extra tomorrow at 10:30 to talk about how some people have
Worst Office Behaviour Read More ยป
Do you know what the \’Mouse Shuffle\’ is? No, it\’s not the latest TikTok craze. It\’s employees gaming the system by using devices to shuffle their mouse so they look productive. ๐ฑ๏ธ Shocking you say? ๐ฑ How about the fact that companies are STILL monitoring productivity by spying on people\’s mice movements or keyboard clicks
The Mouse Shuffle Read More ยป
Have you heard of Role Deconstruction? If you\’ve been following me for a while, you know I\’ve been speaking about this for YEARS! Although I changed it slightly very recently to accommodate the rapid acceleration of AI. The future of jobs will require us to deconstruct roles into component parts. Some of these parts will
Role Deconstruction Read More ยป
We often struggle to give effective feedback. In Australia, itโs the tall poppy syndrome๐ฑโ, while in the US, itโs overly frequent but too vague. Phrases like โGreat jobโ donโt cut it. After 30 years of studying why people leave jobs, itโs clear the top reasons are feeling valued and career development ๐๐. COVID has only
Lack of Timely Feedback Impacts Performance Read More ยป
I am incredibly honoured to have been asked to be a judge for this year\’s Consult Australia Awards for Excellence. My bit is now done (except for the Gala Dinner in March where the awards are given out, of course). Can I just say, thisย job was HARD! I judged 3 categories and was extremely impressed
Being a judge for this year\’s Consult Australia Awards for Excellence Read More ยป
