🧠 Managers are burning out faster than their teams. And it’s not just workload. It’s pressure, ambiguity, and the slow erosion of support structures around them. This is the third post in my series unpacking the biggest post-Covid workplace trends—and how we as leaders need to respond. According to Gallup’s latest data:⚠️ Managers are more […]
Why Managers Are Burning Out First Read More »
🧭 𝗡𝗲𝘄 𝗡𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿: 𝗧𝗵𝗲 𝟵 𝗖𝘂𝗿𝗿𝗲𝗻𝗰𝗶𝗲𝘀 𝗼𝗳 𝗖𝗵𝗼𝗶𝗰𝗲® – 𝗨𝗽𝗱𝗮𝘁𝗲𝗱 𝗳𝗼𝗿 𝟮𝟬𝟮𝟱 What really drives employee engagement and retention in 2025? Hint: It’s not just pay. And it’s definitely not ping pong tables. Fifteen years ago, I developed a framework based on 5,000+ exit interviews that identified the real reasons people stay, thrive – or
The Never-Fail Recipe for Employee Retention in 2025 Read More »
In my work as a Business Futurist, I’ve been exploring a fascinating, transformative trend I call “The Rise of the Empowered Workforce.” This shift is fueled by a perfect storm: a critical global skills shortage driven by declining birthrates and amplified by rapid AI adoption, colliding head-on with an increasingly discerning (some would say picky)
The Rise of the Empowered Workforce: A New Era for Leaders and Organizations Read More »
The rules have changed. We are seeing a changing of norms in almost every area of society. Arguably they have been changing for the last 10 – 15 years – but Covide provided a BIG reset. Hear my tale of customer service via social media here. I\’d love your comments. Have you had a similar
The New Rules of Customer Service Read More »
𝗦𝗮𝘃𝗲 𝘁𝗵𝗲 𝗗𝗮𝘁𝗲 – 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗛𝗥 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗡𝗬𝗖 𝗮𝗿𝗲𝗮! I am heading to New York and am thrilled to be hosting an exclusive Executive Roundtable for HR business leaders titled, Workplace 2035: Crafting a Modern Talent Strategy in the Age of AI In an era when AI is revolutionizing the workforce, we
Workplace 2035: Crafting a Modern Talent Strategy in the Age of AI Read More »
[fusion_builder_container type=\”flex\” hundred_percent=\”no\” equal_height_columns=\”no\” hide_on_mobile=\”small-visibility,medium-visibility,large-visibility\” background_position=\”center center\” background_repeat=\”no-repeat\” fade=\”no\” background_parallax=\”none\” parallax_speed=\”0.3\” video_aspect_ratio=\”16:9\” video_loop=\”yes\” video_mute=\”yes\” border_style=\”solid\”][fusion_builder_row][fusion_builder_column type=\”1_1\” type=\”1_1\” background_position=\”left top\” border_style=\”solid\” border_position=\”all\” spacing=\”yes\” background_repeat=\”no-repeat\” margin_top=\”0px\” margin_bottom=\”0px\” animation_speed=\”0.3\” animation_direction=\”left\” hide_on_mobile=\”small-visibility,medium-visibility,large-visibility\” center_content=\”no\” last=\”no\” hover_type=\”none\” min_height=\”\” link=\”\”][fusion_text] 𝗪𝗵𝗮𝘁 𝗶𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝘀𝘁 𝗼𝗳𝗳𝗶𝗰𝗲 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝘂𝗿 𝘆𝗼𝘂\’𝘃𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱? I\’m on Today Extra tomorrow at 10:30 to talk about how some people have
Worst Office Behaviour Read More »
Do you know what the \’Mouse Shuffle\’ is? No, it\’s not the latest TikTok craze. It\’s employees gaming the system by using devices to shuffle their mouse so they look productive. 🖱️ Shocking you say? 😱 How about the fact that companies are STILL monitoring productivity by spying on people\’s mice movements or keyboard clicks
Have you heard of Role Deconstruction? If you\’ve been following me for a while, you know I\’ve been speaking about this for YEARS! Although I changed it slightly very recently to accommodate the rapid acceleration of AI. The future of jobs will require us to deconstruct roles into component parts. Some of these parts will
Role Deconstruction Read More »
We often struggle to give effective feedback. In Australia, it’s the tall poppy syndrome🌱✂, while in the US, it’s overly frequent but too vague. Phrases like “Great job” don’t cut it. After 30 years of studying why people leave jobs, it’s clear the top reasons are feeling valued and career development 🌟📈. COVID has only
Lack of Timely Feedback Impacts Performance Read More »
I am incredibly honoured to have been asked to be a judge for this year\’s Consult Australia Awards for Excellence. My bit is now done (except for the Gala Dinner in March where the awards are given out, of course). Can I just say, this job was HARD! I judged 3 categories and was extremely impressed
Being a judge for this year\’s Consult Australia Awards for Excellence Read More »
